Realtors are People Too!

Realtors are people too.  We have feelings.  We laugh and cry,    

just like everyone else. We hurt and we bleed.  And we get angry too.  Usually because we’ve been hurt.  

It’s January 2016, and I’m now entering my ninth year as a Real Estate Agent.  I’ve managed to earn a decent income, and still have time to do some of the things I really love to do.  Not that I don’t love real estate.  But I’m like a lot of people:  I’d really love it if I didn’t have to work at all!  If I could just write songs, perform in theatre, film, and television as an actress, and travel the world without worrying about money, I’d be really happy.  Not that I’m not happy now.  I am.  I’m grateful for the success I’ve had with my job as a Realtor.  And I’m grateful for all of the loyal clients I’ve had, and the repeat business!  

But not all people are loyal, and sometimes I get hurt.  Some people lie and those people hurt me too (Usually the ones who aren’t loyal are also the ones who lie).  And some people are just plain mean, and they hurt me too.  Because I’m not just a “sales person” out for a commission, I have feelings!  

I’ve read all kinds of posts on-line about how people aren’t happy with their Realtor, or how their Realtor cheated them, or how their Realtor lied to them.  However, I rarely see anything about how potential buyers and sellers lie (sometimes by omission) to the real estate agent who is working faithfully on their behalf.

Case in point:  I had a tenant in one of my rental homes, we’ll call her Dee.  When Dee became my tenant two years ago, she said she would be buying a home in the future, and I said I would love to be her Realtor.  Dee said, “great.”   So, when Dee approached me last summer about the possibility of buying my rental property, I wasn’t surprised.  At the time, my rental property needed a new central heat/air unit as well as some other repairs, but Dee encouraged me to hold off, because she said she would want to buy my property “as is.”  In July, Dee made me a low-ball offer on my Inglewood rental property, and I said, "I don’t think I’m willing to sell that low; but how about if I take you and your husband out to show you a few houses?  Maybe you’ll find another home that you’ll like better?”  I ran comps for Dee to show her home values in East Nashville and I spent an afternoon taking Dee and her husband around to look at five homes in their desired neighborhood.  They fell in love with the first home I showed them.  However, they said that they would not be ready to buy for a few months.  I said, “great, just let me know when you want to start looking again.”  Dee said, “we’ll keep you posted.”  I said, “In the meantime, I’ll replace the heat/air unit on the rental property.”  I thought the rapport was great, and due to several e-mails and conversations, I thought that Dee and her husband would be buying their next home with me as their Buyer’s Agent.  

Because I don’t like to be a pushy salesperson, I waited a couple of months to address the subject again.  I actually ran into Dee in a coffee shop in early October and she told me that they were “just about ready to start looking, and they’d let me know in a couple of weeks!”  I said, “great!”

Less than two weeks later, I get an e-mail from Dee.  It says:  “Man, things move fast around here!  We went out to look at houses once, put in one offer and had it accepted, so this is our official notice that we will be ending our lease.....”

I was shocked and hurt to learn that I was obviously not their Buyer’s Agent.  Even more shocked and hurt to learn that the  home they bought in October (when they went out “to look at houses once”) was the very first home I had shown them in July!  (I found this out by searching the tax record after closing, since Dee only gave me a P.O. box as a forwarding address to get her rental security deposit back).

As a “sales person,” I’m well aware that I won’t make every sale.  I’m also aware that some buyers don’t realize that when Realtors spend time doing searches for homes on your behalf and then spend time showing you homes, they actually don’t make a dime until you close on the purchase of your home.  However, some buyers do know that they are leading you on and they lie to save face, or they lie by not communicating honestly.  As a Realtor, I pride myself on having integrity and dealing honestly with every person I come in contact with.  And, as a person, I expect honesty in return.

Selling vs. Telling the Truth

Saturday morning I got a call from a real estate agent who is affiliated with a nationally franchised real estate firm with offices here in middle Tennessee.  My caller I.D. identified the firm.  Since I don't give out my personal phone number to other Realtors unless I'm working on a deal with them, I assumed that the Realtor was trying to reach me regarding either one of my listings or one of his listings that I'd recently shown.  


When I answered the phone with my friendly and professional greeting, "Good morning, this is Holly," the other Realtor said, "Good morning ma'am, this is Joe Blow with I-Shall-Remain-Nameless Realty, and we recently sold your neighbor's home at 907 Clayton Avenue, and I'm wondering if you, or anyone you know might be interested in selling your home?"  


I paused.  Obviously this other Realtor didn't realize he had reached a fellow agent at home while she was sipping her Saturday morning coffee.  I said, "Well, I'm a real estate agent myself, but thank you for calling."  The other agent, clearly caught off guard, chuckled and said, "Oh!  Well, best of luck with your business!"


After I hung up, I got to thinking:  Neither that agent's name, nor the name of his firm, matched the yard sign of the real estate company who had listed my neighbor's home.  So I decided to look up the "closed sales" on Realtracs (our local Realtor's website) to see if he had acted as a buyer's agent in the sale.  When I discovered that this agent's name did not appear anywhere as either the listing or buyer's agent on Realtracs, I was surprised and disgusted.  This agent, who had cold-called me on a Saturday morning, was canvassing my neighborhood to generate business by telling an outright lie!


Before I got my real estate license, I was a real estate investor, home-renovator, and landlord.  I resisted getting my license to sell real estate, because of the stigma that I associated with Realtors-I perceived the real estate sales profession to be riddled with con-artists; admittedly, my assessment was generalized, mostly off-base, and in spite of it, I ultimately became a real estate agent myself.  I've since learned that "professions" are made up of people-mostly good, and a few bad-but now here was a fellow real estate agent, claiming to have sold my neighbor's home, lying and setting a bad example and proving to me that my old perceptions were not that far off the mark from what others may perceive as well.  I did a Google search and discovered 2,630,000 hits by typing in "Real Estate Agents who Lie," and while I was at it, found this interesting article:  "The Top Three Lies Told by Real Estate Agents"


Every so often, I wonder if I'd sell more homes if I resorted to the strategies and trickery sometimes used by others in my profession, but honestly, I value telling the truth more than making a sale.

How Do You Know When You've Found It?

With so many homes on the market here in Nashville, Tennessee, many first-time buyers search for their "dream home" for months, even years, before finally deciding upon a home they can envision themselves living in long term. 

Here are a few signs that a particular home you’re viewing just might be “It”--And that it might be time to make an offer!

1. If you walk through a home and instantly feel possessive and leave wondering how quickly you can get your offer in, and how much you’d offer to beat someone else out, or anything else you can do to make sure no one other than you gets the home, this one just might be “It.”

2. If you find yourself liking a home with traits that you would normally find undesirable, yet you like the place so much that you instinctively compile a mental list of reasons why those traits don’t seem to matter, you just might have found “It.”

3. If you happen to find yourself falling in love with a home’s glass-block shower wall, while ignoring the dirty tub, or drooling over the the built-in cookbook stand on the kitchen countertop (even though the countertop is laminate), that’s a sign that you’re falling head over heels with a home that might just be “It.”

4. And if you find your yourself picturing your own kids and sofa in the living room, your table and chairs and favorite wall hangings in the dining room, and having your morning coffee on the deck--it’s entirely possible that the home you’re in could be “It."

When you find your "It,” continuing the house hunt you've been obsessing over for months starts to seem silly, like a waste of energy you could be using to move into your new home.  So, if you notice that you have lost interest in seeing other homes, after any of the above situations have applied, it's time to make an offer, because you have probably found "It!"

1805 Lischey Avenue in East Nashville, TN

A Sweet Renovated Starter Home